🛡️ Your Privacy Commitment: SuperBots is committed to protecting your privacy and maintaining transparency about how we collect, use, and protect your personal information. This policy explains our data practices in detail.
1. Information We Collect
1.1 Account & Registration Information
We collect the following during registration:
- Personal Details: Full name, email address, phone number
- Business Information: Company name, business type, industry
- Account Credentials: Username, encrypted passwords, security questions
- Verification Data: Email and phone verification codes
- Geographic Data: Country, timezone, billing address
1.2 Payment & Billing Information
Payment processing is handled securely through Stripe. We collect:
- Billing name and address
- Credit card information (processed and stored by Stripe, not SuperBots)
- Transaction history and payment records
- Tax identification numbers (where required)
- Contract terms and billing preferences
1.3 Bot Training & Configuration Data
To provide AI automation services, we collect:
- Business Content: Company information, product details, FAQs
- Communication Preferences: Tone, style, response templates
- Integration Credentials: API keys, platform access tokens
- Customer Data: Contact lists, conversation history (where applicable)
- Performance Metrics: Response times, success rates, user feedback
1.4 Platform Integration Data
For bot functionality across platforms, we access:
- Social Media: Facebook, Instagram, WhatsApp Business API data
- Website Integration: Chat logs, visitor interactions, form submissions
- Email Systems: Contact lists, email templates, campaign data
- SMS/Messaging: Phone numbers, message content, delivery status
- CRM Integration: Lead data, sales pipeline information
1.5 Automatically Collected Technical Data
- IP addresses and device identifiers
- Browser type, operating system, device specifications
- Usage patterns, feature utilization, session duration
- Performance metrics and error logs
- Cookies and similar tracking technologies
- Geographic location data (general region, not precise location)
2. How We Use Your Information
2.1 Service Delivery & Bot Operations
- AI Training: Configure and train bots according to your business needs
- Automation Execution: Process customer interactions, send messages, manage workflows
- Platform Integration: Connect and manage multiple social media and business platforms
- Performance Optimization: Analyze and improve bot response quality and speed
- Feature Development: Enhance existing services and develop new automation capabilities
2.2 Account & Subscription Management
- Process payments and manage subscriptions
- Enforce contract terms and billing obligations
- Provide customer support and technical assistance
- Send service updates and important account notifications
- Manage access controls and security features
2.3 Legal & Compliance
- Comply with legal obligations and regulatory requirements
- Prevent fraud, abuse, and unauthorized access
- Enforce our Terms & Conditions and acceptable use policies
- Respond to legal requests and court orders
- Maintain records for audit and compliance purposes
3. Information Sharing & Disclosure
🚨 Important: SuperBots does NOT sell, rent, or trade personal information to third parties for marketing purposes. Your data is never used for advertising revenue or sold to data brokers.
3.1 Trusted Service Providers
We share limited information with vetted service providers who help us operate:
- Stripe: Payment processing and subscription management
- AWS/Cloud Providers: Secure hosting and data storage
- Communication Services: Email delivery and SMS messaging
- Analytics Providers: Performance monitoring and system optimization
- Support Tools: Customer service and technical support platforms
3.2 Platform Integrations
Bot functionality requires data sharing with integrated platforms:
- Social Media Platforms: Facebook, Instagram, WhatsApp (via official APIs)
- Email Providers: Mailchimp, Constant Contact, or your chosen provider
- CRM Systems: Salesforce, HubSpot, or your integrated CRM
- Website Platforms: WordPress, Shopify, or your website host
3.3 Legal Requirements
We may disclose information when required to:
- Comply with court orders, subpoenas, or legal process
- Protect our rights, property, or safety
- Prevent fraud or investigate potential violations
- Respond to government requests or regulatory inquiries
- Enforce contract terms and collect outstanding payments
4. Data Security & Protection
4.1 Technical Safeguards
We implement enterprise-grade security measures:
- Encryption: AES-256 encryption for data at rest and in transit
- Access Controls: Multi-factor authentication and role-based permissions
- Infrastructure: SOC 2 Type II compliant cloud hosting
- Monitoring: 24/7 security monitoring and incident response
- Testing: Regular penetration testing and security audits
- Backup: Encrypted, geographically distributed data backups
4.2 Operational Security
- Background checks for personnel with data access
- Regular security training and awareness programs
- Incident response procedures and breach notification protocols
- Vendor security assessments and due diligence
- Regular software updates and vulnerability management
5. Data Retention & Deletion
5.1 Retention Periods
- Active Accounts: Data retained for the duration of your subscription
- Cancelled Accounts: Data retained for 90 days to allow reactivation
- Contract Enforcement: Billing and legal records retained per contract terms
- Tax Records: Financial data retained as required by law (typically 7 years)
- Bot Training Data: Retained to maintain service quality and continuity
⚠️ Contract Obligation: Due to our contract enforcement model, certain account and billing information must be retained for the full contract term plus applicable legal retention periods, even if you request data deletion.
5.2 Data Deletion Requests
You may request data deletion, subject to:
- Completion of contract obligations and payment of outstanding balances
- Legal and regulatory retention requirements
- Operational needs for fraud prevention and security
- Technical limitations in completely removing integrated platform data
6. Your Privacy Rights
6.1 Access & Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Review how your information is being used
- Access your bot configuration and training data
6.2 Correction & Updates
- Update your account and contact information
- Correct inaccurate or incomplete data
- Modify bot training and configuration data
- Update communication preferences
6.3 Limitations on Rights
Some rights may be limited by:
- Active contract obligations and payment terms
- Legal and regulatory requirements
- Technical constraints of integrated platforms
- Legitimate business interests in fraud prevention
7. International Data Transfers
SuperBots operates globally and may transfer data internationally:
- Primary Hosting: Data stored in secure facilities with appropriate safeguards
- Service Providers: May process data in various jurisdictions
- Platform Integration: Social media platforms operate globally
- Legal Protections: Transfers governed by appropriate legal frameworks
8. Cookies & Tracking Technologies
8.1 Types of Cookies
- Essential Cookies: Required for website and service functionality
- Performance Cookies: Help us understand usage patterns and optimize performance
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into service usage and effectiveness
8.2 Managing Cookies
You can control cookies through your browser settings, but disabling certain cookies may limit functionality.
9. Children's Privacy
SuperBots services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.
10. Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated with 30 days advance notice. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Information
12. Compliance & Certifications
SuperBots maintains compliance with:
- GDPR: European General Data Protection Regulation
- CCPA: California Consumer Privacy Act
- SOC 2 Type II: Security and availability controls
- PIPEDA: Canadian privacy legislation (where applicable)
- Privacy Act 1988: Australian privacy principles
Last Updated: February 4, 2026
This privacy policy is designed to meet international privacy standards and platform requirements.