1. Service Overview

SuperBots provides comprehensive AI-powered automation solutions designed to streamline business operations. Our suite includes:

• Website Chat Bot: Intelligent customer service and lead generation automation
• Social Media Chat Bot: Automated social media engagement and customer support
• Social Posting Bot: Automated content creation and social media scheduling
• SMS Bot: Automated SMS marketing and customer communication
• WhatsApp Bot: Business messaging automation via WhatsApp Business API
• Sales Bot: Automated lead qualification and sales process management
• Staff Training Bot: Employee onboarding and training automation
• Personal Assistant Bot: Productivity and task management automation
• Email Bot: Automated email marketing and communication workflows

2. Subscription Plans & Billing

2.1 Individual Bot Services

Each bot service requires a one-time setup fee plus ongoing monthly subscription. Current pricing and setup fees are available at our pricing page.

2.2 Assistant Bot Bundles

Comprehensive packages combining multiple automation services. View current bundle pricing, features, and tier comparisons at our pricing page.

2.3 Enterprise Team Solutions

Scalable solutions for larger organizations with custom pricing based on team size and requirements. Contact our sales team for enterprise pricing and custom feature development.

2.4 Contract Terms & Payment Options

• Individual Services: 12-month minimum contract term
• Enterprise Solutions: 36-month minimum contract term
• Payment Options: Monthly or yearly billing available
• Yearly Payment Benefits: Receive significant discounts when paying annually
• Extended Contract Discounts: Longer contract terms qualify for additional yearly payment discounts
• Early Termination: After 30-day money-back guarantee period, full remaining contract balance due if cancelling early

2.5 Payment Processing

All payments are processed securely through Stripe. Monthly subscriptions are billed automatically on the anniversary date of service activation. Setup fees are due upon order confirmation.

3. Service Implementation

3.1 Setup Timeline

• Initial consultation within 2-3 business days of subscription
• Bot configuration and training: 7-14 business days
• Testing and optimization: 3-5 business days
• Go-live and billing commencement: Upon successful deployment

3.2 Customer Responsibilities

To ensure successful implementation, customers must provide:

• Necessary platform access credentials
• Business information and content for training
• Timely feedback during the setup process
• Clear communication of requirements and preferences

4. API Infrastructure & Performance

4.1 Dedicated Resources

SuperBots provides enterprise-grade infrastructure:

• Individual API keys for each bot service
• Guaranteed 50 messages per minute processing capacity per bot
• 99.9% uptime commitment with automated monitoring
• Dedicated cloud infrastructure (no resource sharing)

4.2 Usage Guidelines

While our infrastructure supports high-volume usage, fair use policies apply:

• Services must be used for legitimate business purposes only
• Excessive usage impacting system performance may trigger usage review
• We reserve the right to implement reasonable usage controls

5. Acceptable Use Policy

SuperBots services must be used responsibly and legally. Prohibited activities include:

• Sending spam, unsolicited communications, or malicious content
• Violating platform terms of service (Facebook, Instagram, WhatsApp, etc.)
• Engaging in illegal activities, fraud, or deceptive practices
• Impersonating individuals or organizations
• Distributing malware, viruses, or harmful content
• Harassment, discrimination, or abusive behavior
• Collecting personal information without proper consent

6. Data Protection & Privacy

6.1 Data Collection

We collect only data necessary for service provision, including:

• Account and billing information
• Business content provided for bot training
• Usage analytics and performance metrics
• Technical data for system optimization

6.2 Data Security

• AES-256 encryption for data in transit and at rest
• SOC 2 Type II compliant infrastructure
• Regular security audits and penetration testing
• GDPR and CCPA compliance protocols
• 24/7 security monitoring and incident response

6.3 Data Ownership

Customers retain full ownership of their data and content. SuperBots maintains ownership of our software, algorithms, and proprietary technologies.

7. Cancellation & Refunds

7.1 Cancellation Policy

• Subscriptions may be cancelled with 30 days written notice
• Service continues until the end of the current billing period
• No partial refunds for unused portions of billing periods
• All data export must be completed before service termination

7.2 Refund Policy

• Setup fees: Non-refundable after work commences
• Monthly fees: 30-day money-back guarantee after go-live
• Enterprise solutions: Custom refund terms in contract

8. Intellectual Property

8.1 SuperBots IP

SuperBots retains all rights to:

• Software platforms and underlying technologies
• AI algorithms and machine learning models
• Proprietary methodologies and processes
• Trademarks, logos, and brand assets

8.2 Customer IP

Customers retain ownership of all business data, content, and materials provided to SuperBots.

9. Limitation of Liability

SuperBots provides services "as is" and disclaims warranties to the maximum extent permitted by law. Our total liability is limited to the amount paid for services in the preceding 12 months. We are not liable for:

• Indirect, incidental, or consequential damages
• Business interruption or lost profits
• Third-party platform changes or API limitations
• Force majeure events beyond our reasonable control

10. Support & Maintenance

10.1 Support Levels

• Basic Plans: Email support during business hours (AEST)
• Premium Plans: Priority support with faster response times
• Enterprise Plans: Dedicated account management and phone support

10.2 Maintenance

Regular system maintenance includes software updates, security patches, and performance optimizations. Scheduled maintenance is communicated in advance.

11. Modifications to Terms

SuperBots reserves the right to modify these terms with 30 days advance notice. Continued use of services after modifications constitutes acceptance of updated terms.

12. Governing Law & Disputes

• These terms are governed by Australian law
• Disputes subject to jurisdiction of Australian courts
• Mediation preferred before litigation
• Class action waiver applies where legally permissible

13. Contact Information